Citinow apk takes the privacy and security of your personal data seriously. This document transparently explains how we collect, use, store and protect your information as a player on our platform.
The principles that guide how we handle your personal data
All your personal data and financial transaction information — including deposits made via Touch 'n Go eWallet, GrabPay, DuitNow or FPX — is protected by 256-bit SSL encryption, the same standard used by leading banking institutions in Malaysia.
Citinow apk has never sold, rented or shared players' personal information with any third party for marketing or commercial purposes, and never will without your explicit consent. Your data is used solely for legitimate platform operational purposes.
Your gaming records on Citinow APK — including your baccarat and blackjack betting history, Live Casino activity, Malaysia Super League Sports Betting, and all other activity — are completely confidential and cannot be accessed by any external party without a valid court order.
Citinow apk handles all personal data in accordance with strict international data protection standards. Our systems are regularly audited to ensure that data handling procedures comply with industry best practices and applicable data protection requirements.
You have the right to access, correct, download or request deletion of your personal data held by citinow apk at any time. Data management requests can be submitted through our customer support team, available 24/7 in Bahasa Melayu.
You can choose to receive or stop marketing communications from citinow apk — including Hari Raya promotions, football season offers and bonus notifications — at any time through your account settings or by contacting our support team.
Version: 1 January 2026
This Privacy Policy ("Policy") is published by citinow apk ("we", "Platform") and applies to all users who register for, access or use our platform services. By using citinow apk, you agree to the collection and use of information as described in this Policy.
We understand that privacy matters deeply to Malaysian players. That's why we've written this document in plain, straightforward language — not dense legal jargon packed with confusing technical terms. Our goal is for you to know exactly what happens to your data from the moment you register to the moment you choose to close your account.
Citinow apk collects several categories of information to enable us to provide a safe, fair and effective service to players in Malaysia. Here is what we collect and why:
We never collect sensitive information such as plain-text passwords, full credit card numbers or your health information. All passwords are stored in encrypted form and cannot be read by any citinow apk staff.
Voluntary Information: Some information, such as game preferences or additional profile details, is optional and you are free to choose whether to provide it. It is used solely to personalise your experience on the citinow apk platform.
Citinow APK uses the data we collect solely for legitimate purposes directly related to providing you with our platform services. Here is a breakdown of how your data is specifically used:
Citinow apk does not use your data for any purpose beyond those stated above without first obtaining your consent.
Citinow apk does not sell, rent or disclose players' personal data to third parties for commercial purposes. However, there are limited situations where we may need to share certain information:
Our Guarantee: citinow apk will not share your data with advertisers, data brokers, third-party marketing companies or any external entity for marketing purposes without your explicit consent. This is an unconditional commitment.
Citinow apk invests seriously in security infrastructure to ensure your personal data remains protected at all times. Below are the technical and organisational security measures we have in place:
While we take all reasonable steps to protect your data, no system is 100% breach-proof. You also play an important role — use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your Citinow APK account.
Citinow apk uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better user experience. Here are the types of cookies we use:
You can manage your cookie preferences at any time through your web browser settings. Please note that disabling certain types of cookies may affect the functionality of specific features on the Citinow APK platform.
As a citinow apk user, you have several rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. We will provide a full report within 14 business days of receiving your request.
If any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Basic details such as your phone number can be updated directly through your account settings.
You may request the deletion of your personal data once it is no longer required for the original purpose it was collected, subject to any applicable legal record retention requirements.
You may request your personal data in a machine-readable format (CSV or JSON) for transfer to another platform if desired. Such requests are processed within 30 days.
You have the right to object to the use of your data for direct marketing purposes at any time. Marketing communications will be stopped within 5 business days.
In certain circumstances, you may request that we temporarily restrict the processing of your data — for example, while you are disputing the accuracy of the data we hold.
To exercise any of the rights above, contact the Citinow APK support team via Live Chat or email support@citinowapk.com stating the right you wish to exercise and providing sufficient proof of identity.
Citinow apk retains your personal data only for as long as it is needed for the purposes outlined in this Policy, or as required by applicable law. The following are our general data retention guidelines:
Once the applicable retention period has ended, your data will be permanently deleted from our systems or anonymised so that it can no longer be associated with you as an individual.
If you request account deletion but certain financial records are required to be retained for the minimum period prescribed by law, we will inform you of the specific data that must be kept and the retention period before full deletion can be carried out.
If you have any questions, concerns or complaints regarding this Privacy Policy or how Citinow APK handles your personal data, our team is ready to listen and help:
Citinow apk reserves the right to update or amend this Privacy Policy from time to time. You will be notified of any material changes via an in-platform notice or email before the changes take effect. Continued use of the platform after the effective date of such changes will be considered your acceptance of the updated policy.
For more information on the overall platform usage rules, please refer to Terms & Conditions us. For safe and responsible gaming guidance, visit our Responsible Gaming us.
Answers to the questions Malaysian players ask most about privacy and data security
Join over 500,000 Malaysian players enjoying safe, private gaming at Citinow APK. Sign up free in 2 minutes, with deposits starting from RM 20.
Citinow APK is committed to protecting your personal information. All registration data, gaming records and financial transactions are secured with 256-bit SSL encryption. We do not sell your data to third parties. Read Terms & Conditions us for more information about using the platform. For responsible gaming guidance, visit Responsible Gaming.
At citinow apk, we believe privacy and responsible gaming go hand in hand. We provide a full suite of self-control tools — daily deposit limits, session loss limits, cooling-off periods and self-exclusion options — all handled in complete confidence. Learn more at Responsible Gaming.