Citinow APK Terms & Conditions – Complete Platform Usage Guide for Malaysia

To use the Citinow APK, you must meet all of the following eligibility requirements. By registering, you acknowledge and confirm that:

• You are 18 years of age and above at the time of registration.
• You are a resident or user in Malaysia and are accessing the platform from a location where doing so is not prohibited under local laws.
• You are registering under your own name and not on behalf of any third party.
• All information you provide during registration — including your full name, Malaysian phone number and any other details requested — is accurate, complete and up to date.
• You have never been suspended, banned or removed from any gambling platform for fraud or breach of terms.

Each user is only permitted to have one active account at Citinow APK. Holding multiple accounts under the same identity is a serious violation and will result in the closure of all associated accounts and forfeiture of any existing balance without prior notice.

Citinow APK reserves the right to request identity verification (KYC — Know Your Customer) at any time. Users may be required to submit a copy of a valid identity document, proof of address or other relevant documents. Failure to comply with a verification request within 7 days may result in the account being temporarily suspended.

All financial transactions on the platform Citinow APK conducted in Malaysian Ringgit (MYR). We do not accept foreign currency payments and no currency conversion fees are charged to Malaysian users.

Deposit: The minimum deposit is RM 20 per transaction. There is no maximum deposit limit for regular players, although daily limits can be adjusted by the user through account settings as a self-control measure. Deposit methods supported by Citinow APK:

Successful deposits will be credited to your Citinow APK your account immediately. If the deposit does not appear within 10 minutes of a successful payment, please contact our support team with proof of payment.

Withdrawals: The minimum withdrawal amount is RM 50 per transaction. Withdrawals are processed in under 5 minutes to an e-wallet or bank account registered under the same name as your Citinow APK account. Citinow APK reserves the right to request additional verification before processing withdrawals exceeding RM 10,000 within a single day.

• Withdrawals may only be made to the same payment method used for the deposit (or to a verified bank account in the same name).
• Bonus funds that have not met the rollover requirement cannot be withdrawn — only net winnings from eligible bonus play qualify for withdrawal.
• Citinow APK does not charge any withdrawal fees to its users.

Citinow APK offers a variety of bonuses and promotions from time to time for both new and existing players. All bonuses are subject to rollover/wagering requirements, which are clearly stated on their respective promotions pages.

General Bonus Terms:

• The welcome bonus is available exclusively to new members making their first deposit who have not previously received any bonus.
• Rollover requirements not separately stated are between 5x and 25x bonus value, depending on the promotion type. Check the promotions page for full details.
• The timeframe for meeting wagering requirements is as stated in the promotion's terms — typically between 7 and 30 calendar days.
• The weekly cashback bonus is calculated based on net losses during the eligible period and is automatically credited on the designated day.
• Citinow APK reserves the right to void bonuses and any associated winnings if there is evidence of abuse, fraud, or a breach of terms.

Citinow APK's special promotions for the Malaysian market include offers tied to Hari Raya Aidilfitri, Malaysia Day, the Malaysia Super League football season and other local celebrations. These promotions are subject to availability and separate terms announced through the official website and communication channels of Citinow APK.

All games on the platform Citinow APK — including baccarat, blackjack, roulette, Live Casino, slots, progressive jackpots, Malaysia Super League and EPL Sports Betting, badminton, e-sports and other categories — are played according to the individual game rules established by the respective software and game providers.

Users agree to:

• Play fairly and do not use any software, automated bots, scripts or other methods that provide an unfair advantage over other players or the platform.
• Do not attempt to exploit any bugs, technical vulnerabilities or system errors for financial gain. Any winnings obtained through such means are void and will not be paid out.
• Treat live casino dealers, fellow players, and Citinow APK support staff with respect in all interactions on the platform.
• Do not misuse the live casino table chat for purposes unrelated to gameplay, or to spread disruptive or offensive content.

In the event of a technical issue during gameplay — such as an internet disconnection, system failure or software bug — any game results that were completed before the issue occurred are considered final. Unsettled bets at the time of the disruption will be returned to the player's account balance.

Citinow APK reserves the right to void any bets or games affected by technical errors or incorrect prices/odds resulting from system faults. In such cases, the original stake will be returned to the player.

The security of your account is a shared responsibility between you and Citinow APK. Our platform protects your data with industry-standard 256-bit SSL encryption, but you should also take the following steps to keep your account secure:

• Use a strong, unique password for your Citinow APK account — a combination of uppercase letters, lowercase letters, numbers and symbols, with a minimum of 8 characters.
• Never share your password or account login details with anyone, including family members.
• Log out of your account when you are done playing, especially when using a shared device.
• Enable two-factor authentication (2FA) where available for added account security.
• Contact the Citinow APK support team immediately if you suspect any unauthorised activity on your account.

Citinow APK is committed to protecting your personal data privacy in accordance with strict data protection standards. Your data will not be sold, rented or shared with third parties for marketing purposes without your consent. For more information on how we handle your data, please read Privacy Policy us.

Citinow APK believes that online gambling should be an enjoyable and controlled form of entertainment — not a source of financial stress or personal hardship. As part of our commitment to players in Malaysia, we provide a comprehensive suite of responsible gaming tools and resources.

Available Self-Control Tools:

• Deposit Limit: Set daily, weekly or monthly deposit limits to control how much you add to your account.
• Loss Limit: Set a maximum loss limit for a specific session or defined time period.
• Play Time Limit: Set limits on your gaming session duration to ensure you take adequate breaks.
• Mandatory Cool-off Period: Take a break from the platform for 24 hours, 7 days or 30 days without permanently closing your account.
• Self-Exclusion: Voluntarily restrict your access to the platform for 6 months, 1 year or permanently. A permanent self-exclusion decision is final.

If you or someone you know is showing signs of a gambling problem, please reach out to our support team Citinow APK or visit the Responsible Gaming for more information and local Malaysian support resources.

Citinow APK reserves the right to suspend, restrict or close any user account without prior notice if there is reasonable cause to believe that the user has:

• Violating any terms set out in this Agreement.
• Providing false or misleading registration information.
• Engaging in fraud, money laundering or any other illegal activity through the platform.
• Owning multiple accounts or colluding with other players to exploit the bonus system.
• Using third-party software to manipulate game outcomes.
• Found to be under 18 years of age.

In the event of account closure due to a serious breach of terms, Citinow APK reserves the right to forfeit all existing account balances, including any pending withdrawals. However, if the closure is due to a technical or administrative reason that is not the fault of the user, any legitimate account balance will be returned within 7 business days.

Users who wish to voluntarily close their account may do so by contacting the support team Citinow APK. Closure requests will be processed within 24 hours, and any remaining balance (subject to all applicable conditions being met) will be returned via your original payment method.

Platform Citinow APK provided "as is" and "as available". While we make every effort to keep the platform running uninterrupted 24/7, we cannot guarantee that it will be entirely free from technical disruptions, downtime, or errors caused by factors beyond our control.

• Citinow APK is not liable for any loss or damage arising from a user's internet connection disruption, device failure or other environmental factors beyond the platform's control.
• Citinow APK makes no guarantees regarding winnings from gameplay. All games carry financial risk, and outcomes are random and fair.
• Citinow APK's maximum liability to any user for any claim shall not exceed the total net deposits made by that user in the 30 days preceding the claim.

Citinow APK reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Users will be notified of any material changes through:

• A prominent notice displayed on the platform's main page or login page.
• Email or SMS to your registered email address or phone number.
• A notification pop-up will be shown to users who log in after the updated terms take effect.

Continued use of the platform Citinow APK after the effective date of such changes constitutes the user's acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and withdraw your remaining balance before the effective date of those changes.

If you have any questions, concerns or complaints regarding these Terms & Conditions or your use of the platform Citinow APK, our support team is here to help you:

• Live Chat: Available 24/7 directly within the Citinow APK platform — the fastest way to get immediate assistance.
• Email: support@citinowapk.com — response within 24 business hours.

For more details on how we handle your data, please read our Privacy Policy us. For responsible gaming guidance, visit our Responsible Gaming. If you have a general enquiry, FAQ our FAQ may already have the answer you are looking for.

These Terms & Conditions are governed by applicable law, and any disputes shall be resolved through the appropriate legal channels. The Malay version of this document is the official version for users in Malaysia.